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I then held the power button and volume up button for 15 seconds. I held the power button for 30 seconds and then released it. I plug it in and the charging light turns on and the feedback from the windows button starts up again but still black screen.Įdit 2: THE UPDATE! Hello again! I followed the instructions on this Microsoft help page and it fixed it! I tried all their tests and finally went to the fourth section about the two button restart. If still the issue persist, I suggest that you proceed in re-installing Windows on the device using a USB Recovery Image. 3: Run System File Checker Tool in Windows 10. No power and no feedback from the windows button. msi file that matches your current OS Build and click Next. I get home an hour later and try it again. Does yours do this?Įdit: I was at work when this first happened I tried to see if anything was responding. Have you tried touching the windows button? When I do the Surface still gives that little bit of feedback with a buzz. The light on the charger turns on so I try the power button again and the screen stays black. I try and turn it back on later and there is no response. I had it sitting on my desk today, kick stand out, no programs running and the screen shuts off. I have had my Surface Pro 3 for two months now and it has been working fine. Hi! I think something similar just, as in an hour ago, happened to mine! If your Surface turns off immediately when you disconnect the power supply, you either have a failed battery or your Surface isnt properly switching to.
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